Dual Lane Full Height Turnstile Black Stainless Steel Pedestrian Gate Anti-Climb Access Control

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FAQ

Q: What materials are available for the cabinet and the swing door?

A: We offer multiple material options — turnstile cabinets are available in stainless steel, aluminum alloy and powder-coated finishes; swing doors can be made of acrylic, stainless steel or glass. Materials are fully customizable to suit your requirements and perform reliably in a wide range of extreme environments (outdoor weather, coastal salt spray, high temperature and humidity, etc.).

Q: Can your turnstile integrate with my existing access control system?

A: Yes, our turnstiles support integration with most third-party access control systems. They natively support Wiegand, RS485, and RS232 communication and offer SDK/API support to facilitate software integration. If you can provide details about your system, our engineers can help you confirm the integration solution.

Q: Is the turnstile noisy during operation?

A: The noise level during normal operation is very low, making it perfectly suitable for indoor use; it is barely noticeable in outdoor settings. Noise increases slightly during high-speed, frequent operation, though the motor has been designed with noise-reduction features.

Q: Do you have any project references? Can you share case studies with us?

A: Yes. We have a rich portfolio of domestic and international projects spanning a wide range of sectors — gyms, airports, metro stations, office buildings, hospitals, scenic areas, residential communities, supermarkets, factories and construction sites. We can provide real project photos and videos for your review, and we welcome on-site visits to our factory or ongoing installations. Our team will also work with you to develop a customized solution tailored to your specific needs.

Q: What's your warranty?

A: The entire unit comes with a 12-month warranty. During the warranty period, we provide free replacement parts and remote technical assistance to troubleshoot and resolve issues resulting from inherent product defects. The warranty does not cover damage caused by improper operation, on-site environmental factors, or normal wear and tear. Even after the warranty expires, we continue to supply genuine parts to ensure ongoing project maintenance.

Q: How long is your lead time?

A: Standard models (up to 15 units): 7-15 days. Customized models (custom width, QR module, protocol changes): 2-3 weeks. Key components go through batch procurement, burn-in testing and outgoing inspection to ensure it's done right the first time.